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Insights on emerging trends, current events, career development, and more

Risk & Insurance

Risk & Insurance® covers the people, stories and risks that embody the essential functions of risk management and commercial insurance. We strive to identify emerging risks and mitigation strategies, while covering the fascinating people who drive the industry forward.

In late November, Zurich North America went live with an interactive climate resilience tool that is designed to help insureds better understand their risk exposures in real time.

3 days ago

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Despite making up less than 0.1% of total claims, workers’ compensation mega claims, those exceeding $2 million, represent over 2% of total loss dollars, surpassing $1 billion annually, according to a recent collaborative study by multiple workers’ comp rating bureaus.

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Climate-related risks, cyber threats, and security of valuable collections are the primary concerns for affluent households, as these emerging risks threaten their ability to build and maintain wealth, according to Chubb’s 2024 Wealth Report.

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At the recent PLUS Conference in Chicago, Dan Reynolds, the editor in chief of Risk & Insurance, sat down with Japhet Boutin, senior vice president of technical claims with Zurich North America. In addition to serving on a PLUS conference subcommittee, Ms.

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Recently Risk & Insurance editor-in-chief Dan Reynolds caught up with Chaz Perera, CEO and Co-Founder of Roots Automation. What follows is a transcript of that discussion, edited for length and clarity.

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The commercial insurance market finds itself walking a tightrope, balancing strong earnings against looming concerns over potential losses from natural disasters, geopolitical instability, and legal system abuse, according to Lockton’s latest commercial insurance market update.

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2024 was a year of steady growth for the risk management profession, largely attributed to the implementation of generative AI (GenAI).

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Risk & Insurance recently took the opportunity to speak with Dana Sutton, a P&C flood insurance expert at

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Insurance Thought Leadership

Insurance Thought Leadership is a global network of thought leaders and decision makers transforming the insurance and risk management marketplace through knowledge sharing, big ideas, innovative technology, and real-life applications.

Artificial intelligence revolutionizes insurance underwriting with real-time data analysis and personalized risk assessment capabilities.

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Rather than use communications merely to satisfy operational and compliance requirements, insurers should leverage them to build trust and stand apart from competitors. 

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Insurers can transform customer experience through strategic digitization and AI-powered innovation.

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'Humanomation' combines automation and the human touch for a more efficient, empathetic insurance claims process.

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Artificial intelligence promises to revolutionize workers' compensation, but ethical implementation remains crucial for industry success.

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Agentic AI enables immediate information sharing for brokers and agents when incidents occur for policyholders. 

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The public reaction to the assassination of UnitedHealthcare's CEO shows that the insurance industry faces a profound problem.

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After the initial wave of AI efforts and then the generative AI phenomenon that began two years ago, you'll hear a lot in 2025 about AI that can act as our agents.

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As extreme weather events increase in frequency and intensity, they don't just affect the environment but also the operational viability of businesses. 

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The lingering effects of rising premiums, coverage restrictions and evolving client expectations are making retaining business and maintaining strong relationships paramount.

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CLM

The CLM is dedicated to meeting the professional development needs of the claims and litigation management profession. CLM Magazine delivers news and thought-leadership content.

CLM's Chicago Chapter hosted its holiday party with a bird's eye view

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Wishing our members happy, healthy, and joyful holidays as the year comes to an end

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Understanding this valuable tool for claim negotiations

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Amwins State of the Market 2025 Outlook breaks down industry sectors

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Boosting efficiency and security in insurance processes

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Risk mitigation measures provide better economic and social benefits

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Economy sees net employment growth of 227,000 in November

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Will sodium-ion technology change the electric-power game?

1 week ago

Theory deemed inapplicable under circumstances in slip and fall case

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What's fair game in high-stakes litigation

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IIS logo

International Insurance Society

IIS is a diverse and inclusive platform for all stakeholders of the global insurance and risk management community, providing knowledge, research, thought leadership and connectivity to support the betterment of society.

Presented by BlackRock

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Presented by Kyobo Life

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Presented by Oliver Wyman

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Presented by Oliver Wyman

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Presented by RGA

2 months ago

IIS Executive Insights Cyber Expert: David Piesse, CRO, Cymar 

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Triple-I

The Insurance Information Institute is the trusted source of unique, data-driven insights on insurance to inform and empower consumers. Triple-I serves consumers, media, and professionals seeking insurance information.

While rising premiums have been the primary driver for commercial property insurance growth for years, a 25-quarter rate increase streak broke in early 2024.

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The landscape of risk is undergoing a dramatic transformation, becoming increasingly complex, frequent, and unpredictable.

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Auto and home insurers’ investments in mobile app features and refinements have led to a significant rise in customer satisfaction scores, according to the J.D. Power 2024 U.S. Claims Digital Experience Study.

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2024
The Institutes Agent & Broker Group

The Institutes Agent & Broker Group and The Council of Insurance Agents & Brokers Collaborate on Early Career Designation

The Institutes Agent & Broker Group and The Council of Insurance Agents & Brokers (The Council) are pleased to announce the collaborative re-launch of The Institutes Designations’ Professional Risk Consultant (PRC®), bringing to market a best-in-class early career designation for insurance agents and brokers. The collaboration marks a significant expansion of the longstanding partnership between The Institutes and The Council.

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W. Robert Berkley and John C. Roche Named Chair and Vice Chair of The Institutes Board of Trustees

The Institutes, a not-for-profit comprised of diverse affiliates that educate, elevate, and connect people in the essential disciplines of risk management and insurance, have appointed W. Robert Berkley Jr., president and chief executive officer of W. R. Berkley Corporation (WRBC), and John C. (Jack) Roche, president and CEO of The Hanover Insurance Group as chair and vice chair, respectively, of the organization’s Board of Trustees.

CLM logo

Susan Wisbey-Smith Named President of CLM;
Tina Pernie Named Head of Strategy and Operations

The Claims and Litigation Management Alliance (CLM), an affiliate of The Institutes, is pleased to announce Susan Wisbey-Smith as its new President and Tina Pernie as the new Head of Strategy and Operations. Wisbey-Smith will assume her role immediately and Pernie will join CLM effective July 1.

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CEO Viewpoint: Predict and Prevent Just Makes Economic Sense

Last year, U.S. P/C insurers incurred a $21.2 billion net underwriting loss, only slightly improved from a $24.9 billion underwriting loss recorded in 2022. Roughly $65 billion in natural catastrophe losses hit P/C insurers last year. The August 2023 Maui wildfires alone contributed an estimated $4-$6 billion in damages.

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The Golden Triangle of Technology

Three technologies are having a profound impact on how insurance can help manage and mitigate risk...

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The Target Markets Program Administrators Association (TMPAA) and The Institutes Knowledge Group Unveil Innovative Program Business Professional (PBP) designation

The Target Markets Program Administrators Association (TMPAA), and The Institutes Knowledge Group, the not-for-profit leader in risk management and insurance education, are pleased to announce the launch of the Program Business Professional™ (PBP™) designation. 

Griffith Foundation

The Institutes Griffith Foundation Welcomes New Advisory Council Members, Beth Murphy and Ken Cooley

The Institutes Griffith Foundation is pleased to announce the two newest members of the Advisory Council, Beth W. Murphy and Ken Cooley. Both Murphy and Cooley will help to advance Griffith’s mission to provide non-partisan, non-advocative education to public policy members.   

2023
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HOW AI IS REMAKING INSURANCE ORGANIZATIONS

In this video with AM Best TV, The Institutes President and CEO Pete Miller discusses the sectors of insurance currently impacted most by AI, and how technology is advancing the predict and prevent model to reduce risk. Watch the full video

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HOW AI IS REMAKING THE INSURANCE WORKFORCE

The Institutes President and CEO Pete Miller, along with Executive Vice President and Head of Business Units Kate Horowitz, share insights on AI as a tool that can transform roles in insurance and be leveraged to accelerate the shift from detect and repair to predict and prevent. Watch the full video.

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WHOLESALE TRANSFORMATION

The Institutes President and CEO Pete Miller explains how the insurance sector is changing rapidly. From technology to policies, learn how traditional risk transfer tools are no longer sufficient to cover losses. Read the full article.

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THE INSTITUTES' MILLER: TOMORROWS INSURANCE LEADERS SHOULD EMBRACE FOUR SKILL SETS

In this interview, The Institutes President and CEO Pete Miller shares research done by the International Insurance Society (IIS), an affiliate of The Institutes, giving insights on the future of the insurance talent landscape. Watch the full video

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BESTS REVIEW: NOVEMBER 2023 EDITION

The Institutes President and CEO Pete Miller and Executive Vice President and Head of Business Units Kate Horowitz share thoughts on the potential impact of AI within the insurance landscape, and the need to develop new skills to leverage technology. Access the full issue. 

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The Institutes CPCU Society Expands with Global Virtual Community and Equitable Membership Rates in Developing Nations

Advancing its commitment to global inclusivity and accessibility for risk and insurance professionals, The Institutes CPCU Society has unveiled new tiered membership rates. This innovative approach, which is based on the World Bank’s classification of national economies, promises to offer a more equitable membership rate system tailored to each country's economic standing.

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The Institutes Now Affiliated With the Insurance Accounting and Systems Association (IASA)

IASA will expand The Institutes’ ability to educate, elevate and connect those interested in risk management and insurance, with a specific focus on insurance accounting and finance.

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CEO Viewpoint: Its No Longer Enough to Just Insure

Pete Miller explores the importance of predicting and preventing losses for organizations and consumers. Find out why traditional models are not sufficient to cover many risks. Read the full article. 

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The Institutes' Miller: The Best Risks Are the Ones Insurers Help Customers Avoid

This recent discussion between Pete Miller and John Weber covers the reason behind a shift to more pre-loss strategies, specifically those involving risk mitigation and risk control. Watch the interview with A.M. Best TV's John Weber. 

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"Risk management is shifting" The Institutes CEO

Pete Miller spoke with Insurance Business about how insurance companies can pinpoint avoidable losses and minimize claims by embracing innovative tools, including AI. Read the full article on Insurance Business.

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Top Insurance Brokerages in the USA | Fast Brokerages Report

In this breakdown of brokerages, Pete Miller outlines some key characteristics that set the top-performers apart. Read the full report. 

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For Carriers, Trust in the Balance as Return-to-Office Heats Up

The insurance industry is changing. In this article, Eva Thomas identifies some aspects that are contributing to this evolution of business. Pete Miller shares his thoughts.  Read the entire article on P&C Specialist. 

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In History-Making Moment, Dr. Chang-Jae Shin Of Kyobo Life Joins Father In Insurance Hall Of Fame

New York, New York – March 21, 2023: The International Insurance Society (IIS) has named Chang-Jae Shin, MD, the trailblazing chairman and CEO of the Korea-based Kyobo Life Insurance Company, the 2023 Insurance Hall of Fame Laureate. Dr. Shin is the first legacy inductee in the 66-year history of the award. His father Yong Ho Shin, the founder of Kyobo Life, is the 1996 Laureate. Dr. Shin will be formally honored at the Global Insurance Forum gala on Nov. 6, 2023. The gala, along with the Global Insurance Forum, will be held at the Hilton Singapore Orchard. The Forum runs from Nov. 5-7. 

IIS logo

With Pandemic Concerns Fading, Insurance Executives Cite Geopolitical And Economic Issues In Annual IIS Survey

The 2023 Global Priorities Survey conducted by the International Insurance Society (IIS) indicates executives are moving on from pandemic recovery and directing focus to geopolitical and economic issues.

Griffith Foundation

The Institutes Griffith Foundation Welcomes New Advisory Council Members, Charles Chamness and Jillian Froment

The Institutes Griffith Foundation is pleased to announce the two newest members of the Advisory Council, Charles M. Chamness and Jillian Froment, J.D. Both Chamness and Froment will help to advance Griffith’s mission to provide non-advocative, non-partisan education to public policy members.   

RiskStream Collaborative logo

Cincinnati Insurance, Nationwide and Securian Financial Receive The Institutes RiskStream Collaborative 2022 Collaborator Award

The Cincinnati Insurance Companies, Nationwide, and Securian Financial are the recipients of The Institutes RiskStream Collaborative™ 2022 Collaborator award. The three recipients supported RiskStream’s Life & Annuities sector’s project on educational verification for product sales.

The Institutes Agent & Broker Group

Beyond Insurance Partners with The Institutes Agent & Broker Group on a Customized Learning Path Tool

Beyond Insurance collaborates with The Institutes Agent & Broker Group to create a unique, guided learning path tool for Beyond Insurance Global Network (BIGN) members that facilitates continued education, training, and development. The partnership provides the BIGN leaders and all levels of agency staff members with an effective, customized learning survey designed to improve recruitment, enhance the professional development experience, and improve talent retention.

CPCU Society logo

CPCU Society Leadership Council Announces 2023 Officers and Members

The Institutes CPCU Society has announced its new Leadership Council officers and members for 2023. Among them are the 2023 President and Chair, Brett Clausen, CPCU, CIC, FMLI, LSSMBB, MSIM, succeeding Christopher J. Hampshire, CPCU, CIC, ARM, on Jan. 1, 2023. 

2022
CPCU Society logo

CPCU Society Offers Free Membership to College Students and Awards $125,000 in Scholarships

The Institutes CPCU® Society expands support for students by offering complimentary membership to all full-time undergraduates regardless of major or risk management affiliation and is pleased to announce the fall 2022 NextGen Scholarship recipients.

The Institutes Agent & Broker Group

HUB International Limited Selects The Institutes Agent & Broker Group As Education Partner

HUB International Limited has selected The Institutes Agent & Broker Group as its primary partner for continuing education, development, and learning resources. This strategic partnership provides HUB International employees with full access to unsurpassed knowledge and continuing education opportunities available from The Institutes and their affiliate CEU to advance employees’ skillsets and stay ahead of the evolving risk landscape.

The Institutes Agent & Broker Group

Hunter Fausnacht Promoted to President of the The Institutes Agent & Broker Group

Hunter Fausnacht has been promoted to President of The Institutes Agent & Broker Group. Fauschnact, formerly Vice President of the Agent & Broker Group, has been integral in the formation and success of this business unit designed to support the educational needs of the agent and broker market.

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The Institutes Board of Trustees Appoints
New Members

The Institutes have appointed five new members to its Board of Trustees, including J. Powell Brown, MBA, CPCU, Carl Hess, FSA, CERA; John J. Marchioni,  CPCU; and Leonid Rasin, MA, FCAS and Thomas M. Troy, CPCU, The new members terms were effective as of June 15.

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Majority of U.S. Agrees Attorney Ads Increase Number of Lawsuits, IRC Survey Finds

Most Americans believe attorney advertising increases the number of liability claims and lawsuits and more than half link these ads to higher insurance costs. Awareness of litigation financing has also increased, but many Americans remain unsure what to think of the practice, according to a new survey by the Insurance Research Council (IRC), a division of The Institutes. 

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The Institutes Board of Trustees Appoints Risk Management and Insurance Leaders as New Chair and Vice Chair

The Institutes have appointed John Howard, chairman and chief executive officer (CEO) of Truist Insurance Holdings, Inc., and W. Robert Berkley Jr., president and CEO of W. R. Berkley Corporation, as chair and vice chair, respectively, of the organization’s Board of Trustees.

Black Insurance Industry Collective logo

New Industry Initiative Launches to Advance Racial Diversity and Equity Black Insurance Industry Collective to expand leadership development for Black professionals

The Black Insurance Industry Collective (BIIC), a newly-formed non-profit organization affiliated with The Institutes, today announced its launch. The BIIC is focused on accelerating the advancement of Black insurance professionals.

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RiskStream Collaborative First Notice of Loss Product, Rapid X, Now Available

Guidewire (NYSE: GWRE) and The Institutes RiskStream Collaborative® announced that RiskStream’s new Ready for Guidewire validated accelerator for ClaimCenter is now available in the Guidewire Marketplace. Guidewire users can use RiskStream’s Rapid X blockchain application to exchange loss information with other insurers more quickly and accurately.

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Triple-I and HBCU Impact Partner to Recruit Black Talent Nationwide

The Insurance Information Institute (Triple-I) and the HBCU I.M.P.A.C.T. Initiative, Inc.® (IMPACT) announced a partnership and a career-building campaign aimed at recruiting students at historically Black colleges and universities (HBCUs) to the insurance industry.
 

CPCU Society logo

Society Launches Facilitated Study Groups for CPCU Students

Professionals working towards earning their CPCU designation can now have the added support of Facilitated Study Groups offered by the CPCU Society.

CLM logo

Vic Marmo Named 2022 CLM Lifetime Achievement Award Winner

Vic Marmo, ARM, CLMP, Assistant Vice President, Risk Management-Claims, Marriott Vacations Worldwide Corporation, announced as recipient of the 2022 CLM Lifetime Achievement Award.

2021
Insurance Information Institute logo

Triple-I Report Finds Insurers Are Managing Economic Volatility

U.S. insurers are seeing premium and investment income growth in 2021, favorable trends offset by increases in inflation and the combined ratio, according to a new report from the Insurance Information Institute (Triple-I).

Griffith Foundation

Griffith Foundation Presents Charles Chamness With 2021 Lifetime Achievement Award

Charles Chamness, retired president and chief executive officer of the National Association of Mutual Insurance Companies, was presented with The Institutes Griffith Insurance Education Foundation’s 2021 Lifetime Achievement Award during a ceremony at the NAMIC Annual Convention.

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Catastrophe Resiliency Council (CRC) Announces New President

Christopher G. McDaniel, president of The Institutes RiskStream Collaborative, has been tapped to lead The Institutes' newest consortium, the Catastrophe Resiliency Council (CRC).

RiskStream Collaborative logo

The Institutes RiskStream Collaborative Announces 2021 Award Winners

The Institutes RiskStream Collaborative™ announced its 2021 Leadership, Collaborator, and Innovator awards, which were were presented to Auto Club Enterprises, CSAA Insurance Group, Nationwide, Securian Financial, and Liberty Mutual.

CLM logo

CLM Appoints Ronna Ruppelt as New Chief Executive Officer

The Claims and Litigation Management Alliance (CLM), which is affiliated with The Institutes Risk & Insurance Knowledge Group, is pleased to announce the appointment of Ronna Ruppelt as the new Chief Executive Officer.

2020
Insurance Information Institute logo

Insurance Information Institute and The Institutes Risk & Insurance Knowledge Group Finalize Affiliation

The Institutes Risk & Insurance Knowledge Group announced plans to finalize its affiliation with the Insurance Information Institute (Triple-I) on November 16, 2020. Triple-I is a long-standing, trusted source of unique, data-driven research and insights on insurance.

 

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Marita Zuraitis and John Howard Appointed Chair and Vice Chair of The Institutes Risk & Insurance Knowledge Group

The Institutes Risk & Insurance Knowledge Group has appointed Marita Zuraitis, chief executive officer of The Horace Mann Companies, and John Howard, chairman and CEO of Truist Insurance Holdings, Inc., as chair and vice chair, respectively, of the organization’s Board of Trustees.